Finding customer satisfaction within different segments of your business
Importance of Customer Lifetime Value for SaaS Founders
Here's how NPS let's you find out customer satisfaction
Benefits of documentation in customer success workflows
Playbooks for Customer Success
Documentation for Customer Success
CS leaders need to develop these traits
The right way to upsell
It's essential to figure out what your customers are looking for
Here's what an early-stage CS head should not do | Scale Tale Podcast |ZapScale| Irit Eizips
Avoid this while analyzing customer data | Scale Tale Podcast |ZapScale| Irit Eizips - CSM Practise
Benefit of Storytelling | The Scale Tale Podcast | ZapScale
LinkedIn helps you learn and grow | The Scale Tale Podcast | ZapScale
Be SOCIAL on LinkedIn | The Scale Tale Podcast | ZapScale
The Scale Tale Podcast | Mike Sasaki | ZapScale
Care about the customer even after they sign | The Scale Tale Podcast | ZapScale
Customer Success is a TEAM SPORT | The Scale Tale Podcast | ZapScale
The Scale Tale Podcast | Donna Weber | ZapScale
The Scale Tale Podcast | Donna Weber | ZapScale
Avoid these mistakes before and after Onboarding | The Scale Tale Podcast | Donna Weber | ZapScale
Define Customer Succces for your organisation | The Scale Tale Podcast | ZapScale
Successful ONBOARDING and quick first VALUE equals RETENTION | The Scale Tale Podcast | ZapScale
ICP Evolves. It is a living, breathing thing. | The Scale Tale Podcast | ZapScale
Importance of customer feedback in early days | Scale Tale Podcast | ZapScale
How to blend your customers smoothly into the company process? | Scale Tale Podcast | ZapScale
What are the mistakes that early-stage companies make? | Scale Tale Podcast | ZapScale
Sowing the seeds of ADOPTION while onboarding customers | Scale Tale Podcast | ZapScale
Identifying How The Customer Can Become Successful | Scale Tale Podcast | ZapScale
Top 3 must haves in your onboarding | Scale Tale Podcast - ZapScale
ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell.
ZapScale is the only Customer Success platform that provides:
✅ The deepest, most comprehensive customer health scoring with pre-built 40 KPIs to track customer, user, and overall business health
✅ 50 pre-built automated playbooks to run CS ops that take months to set up in other products
✅ Zero-code customer outcome tracking with a DIY on-screen outcome mapping tool
✅ Fastest 1-day onboarding that takes weeks for other products
ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.