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Microsoft Dynamics 365 Customer Service @UCsAYxwyBpoCFwATCZJnxq8w@youtube.com

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Microsoft Dynamics 365 Customer Service provides many featur


06:26
In-queue overflow in Dynamics 365 Customer Service
01:55
Cross-queue prioritization in Dynamics 365 Customer Service
02:09
Try multilingual voice bots in Dynamics 365 Contact Center
01:31
Compose emails with enhanced recipient handling in Dynamics 365 Customer Service
03:35
Set up the first-party WhatsApp channel in Dynamics 365 Customer Service Admin center
01:57
Use the first-party WhatsApp channel in Dynamics 365 Contact Center
03:44
Set up your event grid to use voice channel enhancements in Dynamics 365 Customer Service
04:03
Draft emails using Copilot in the email editor in Dynamics 365 Customer Service
00:55
Hide and show conversation transcripts in Dynamics 365 Customer Service
04:03
Draft emails using Copilot in Dynamics 365 Customer Service
03:18
Use knowledge draft assist in Dynamics 365 Customer Service
02:19
Stop tracking a case in an inbox in Dynamics 365 Customer Service
03:28
Outbound dialer enhancements in Dynamics 365 Customer Service
02:28
Create multiple cases from email sent to multiple mailboxes in Dynamics 365 Customer Service
00:50
Timeline highlights Dynamics 365 Customer Service
02:15
Skill-based agent consult in Dynamics 365 Customer Service
03:00
Agent call quality survey in Dynamics 365 Customer Service
02:31
Test mic and speakers in Dynamics 365 Customer Service
05:57
Microsoft Copilot for Service Overview
01:39:26
Dynamics 365 Customer Service Omnichannel Workshop
01:02:19
Dynamics 365 Service – 2023 Release Wave 2 Webinar
05:15
Unified Routing Partner Workshop - Understand your customer queries better
01:45
Unified Routing Partner Workshop - Understand the routing efficiency
02:00
Unified Routing Partner Workshop - Set up your workforce
03:16
Unified Routing Partner Workshop - Send the customer query to the right queue
11:39
Unified Routing Partner Workshop - Route emails and cases using Unified Routing
07:52
Unified Routing Partner Workshop - Route chats using Unified Routing
09:51
Unified Routing Partner Workshop - Route calls using Unified Routing
06:03
Unified Routing Partner Workshop - Prioritize the important customers
12:20
Unified Routing Partner Workshop - Pick the best agent for the work
06:53
Unified Routing Partner Workshop - Future of unified routing
02:29
Unified Routing Partner Workshop - Efficient distribution of workload
02:38
Unified Routing Partner Workshop - Diagnose the routing journey
02:04
Agent-specific capacity profiles in Dynamics 365 Customer Service
02:07
Enhancements to the activity monitor tool in Dynamics 365 Customer Service
02:56
Outbound dialing in Dynamics 365 Customer Service
04:01
Relate notes with table records in Dynamics 365 Customer Service
04:39
Integrate external knowledge sources in Dynamics 365 Customer Service
03:38
Enhancements to case management in Dynamics 365 Customer Service
04:23
Customize data models with data external to Dynamics 365 Customer Service
03:54
Customize data models with existing data in Dynamics 365 Customer Service
07:16
Set up an Azure phone number in Dynamics 365 Customer Service
01:43
Dynamics 365 Customer Service copilot summarization
03:42
Dynamics 365 Customer Service enhanced customer summary forms
03:43
Customize the Conversation table in Dynamics 365 Customer Service
03:40
Use forecasting for cases, conversations, and agents in Dynamics 365 Customer Service
03:48
Dynamics 365 Customer Service copilot capabilities
03:11
Save knowledge articles as favorites in Dynamics 365 Customer Service
05:27
Dynamics 365 Customer Service enhanced case forms
03:45
Dynamics 365 Customer Service real-time analytics
04:24
Dynamics 365 Customer Service inbox enhancements
02:29
Introduction to live chat widget customization in Dynamics 365 Customer Service
02:40
Customize the live chat widget in Dynamics 365 Customer Service
02:53
Dynamics 365 Customer Service with Microsoft Teams collaboration
04:45
Dynamics 365 Customer Service swarming with Microsoft Teams
02:06
Dynamics 365 Customer Service enhanced email editor
02:06
Dynamics 365 Customer Service email template selection
05:52
View a conversation on the Apple Messages for Business channel in Dynamics 365 Customer Service
12:06
How to set up the Apple Messages for Business channel in Dynamics 365 Customer Service
01:09
Sign up for a free trial of Dynamics 365 Customer Service