Welcome to Solid Rock Consulting’s YouTube channel, your ultimate destination for workforce management (WFM) mastery and operational transformation.
I’m Juanita Coley, also known as "Contact Center Whisperer", CEO of Solid Rock Consulting. Whether you’re a call center leader or managing customer-facing teams, we’re here to help you optimize performance with innovative tools and strategies.
Did you know many businesses unknowingly operate like contact centers? Using similar tools and processes, they manage customer interactions daily. That’s where we step in—empowering leaders to enhance both Customer Experience (CX) and Employee Experience (EX) with solutions like forecasting, scheduling, AI, and actionable data insights.
📌 Ready to elevate your WFM journey? Check out these exclusive resources:
👉 Get your FREE copy now! src-resources.com
👉 Grab WFM Go Beyond: wfmgobeyond.com
👉 Take the WFM Go Beyond Challenge: wfmgobeyondscore.com
👉 Learn more about us: solidrockco.net