Welcoem to posts!!
in the future - u will be able to do some more stuff here,,,!! like pat catgirl- i mean um yeah... for now u can only see others's posts :c
For anyone that has followed along my work/bike channel @MikeTheBikeDasher69420 , or some of the livestreams I used to have up on this channel, I've experienced my fair share of issues with my G-Force T7 eBike since purchasing it last year. The key ignition wasn't welded properly, the charger stopped working, the brake calipers are flimsy and wore out faster than expected, and as of the past couple months, the lights are not connecting properly with the LCD (I have not requested anything related to the LCD set-up since it was still able to power the bike on). G-Force has been willing to honor several of the issues I've experienced, and they even sent me a new battery instead of a battery cover, and they further provided an additional battery charger as well, but on New Year's Day, the motor officially gave out, meaning it can no longer propel the bike. Thankfully, hub motor bikes can still be pedaled like a regular bike, so I was able to get back home with minimal issue despite the failed motor, and I sent G-Force documented evidence of the problem, requesting a new motor under warranty (it states it in the booklet they send you with the bike as well). Unfortunately, there have been issues with this request.
I noticed a while ago that the company decided to unlist their 2023 model of this bike off their Amazon platform while I still an active warranty. This was a red flag right off the bat, but I was still receiving customer support from them at the time, so I took note of it but didn't find it immediately alarming, so I let it slide. There were times where it would take days for them to respond to my requests for replacement parts, but they would eventually respond back, and sometimes, they would respond within 48 hours, so I didn't think much about that at the time since I always provided evidence to substantiate my concerns, such as when I discovered the key ignition not having been welded properly, failing to connect to the battery. They even admitted the battery cover of the 2023 model has had a lot of issues and sent me a $100 compensation for the inconvenience, plus for the amount of waiting between requests, which, at the time, I appreciated the honesty, but now, I perceive as an attempt to save face, only admitting this when they've been called out on it.
They also flat out denied my request for a new motor despite providing evidence of the issue, and despite waiting almost two weeks for a response AND emailing their company website directly, they finally replied to my email via the company website, and this is how they responded:
"We are sorry that our Amazon platform is not working anymore, and we resend you a lot of parts for your order and can't help you with after-sale issues, we are sorry that we can't help you anymore.
"
There are several issues with this email response. First of all, if your Amazon platform is not working anymore, then why do you continue attempting to sell your bikes on the platform (the 2024 model of the G-Force T7 is still an active listing, and I have evidence to support this or you can just type in "G-Force T7, and it'll be at the front of the page)? Second of all, the "can't help you with after-sale issues" is factually wrong since not only have they provided after-sales support on their Amazon platform (I have the full message history of this and screenshotted everything), but the bike also came with a manual that also contains their 12-month warranty which can also be downloaded off the company website (I downloaded a copy in case they decide to remove it). The warranty can be found in section 23 of the manual, one snippet of it stating:
"G-Force warrants to the original registered purchaser that bikes shall be free from all defects in material and workmanship for a period of 12 months from the date of shipment, when used in accordance with the owner's manual and for the purpose intended. All other obligations and conditions or liabilities, including obligations for consequential damages, are hereby excluded."
Since the bike motor failed after only seven months of usage AND does not fall under consequential damage, G-Force should be able to honor this request, yet they denied it because "can't help you with after-sales issues" and "we resend you a lot of parts for your order?" In other words, they contradicted themselves and flat out lied, and they are unwilling to honor the warranty that they provide to EVERY product they sell.
As a result of this exchange, I decided to unlist my G-Force Box Opening & Review video, as I do not condone this company's shady tactics, and I sincerely apologize if my video ever inspired you to purchase this bike or partner with this company in any way, shape, or form. I will likely make a Part Two community post if and when I receive updates or need to provide further evidence of this situation.
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