in the future - u will be able to do some more stuff here,,,!! like pat catgirl- i mean um yeah... for now u can only see others's posts :c
Here I explain why there was no podcast here this week!
Alright, alright, hold on a sec. The internet went rogue this week. Apparently, some overzealous construction crew decided my buildingās internet connection was public enemy number one. Annoying? Absolutely. But hey, silver linings, right? This little digital detox forced me to dust off the old pen and paper for some serious goal planning. Not exactly a walk in the park, but you have to do what you have to do.
Speaking of to dos, this whole internet fiasco unearthed a number of great expert talks from my archives ā a conversation about the ever-present struggle that is Telco customer service. Letās be honest, folks, itās never been stellar, and in many cases, itās still stuck in the dial-up era.
Now, Iām not going to name names, but letās just say after several calls (and letās not forget the three glorious hours spent navigating a chatbot that had all the personality of a brick and the human at the other end took 2 hours to respond), I was left feeling like Iād just finished a customer service obstacle course designed by a comedian.
To top it all off, I even reached out to the CEO of one of their local business units. Figured maybe theyād care, right? Wrong. He just asked where I was from, then promptly blocked me before I could even explain the internet apocalypse happening in my apartment.
Telcos, listen up. Starlink and its merry band of satellite providers are chomping at the bit, ready to steal your lunch. And frankly, they deserve it. This is the reality for us normal folks ā terrible apps, glacial response times, and processes so convoluted theyād make Kafka weep.
The only saving grace? They havenāt had much competition. But thatās changing faster than you can say ālow-orbit internet.ā Believe me, the second I have a shot at switching, Iām outta here. Speaking of switching, any Starlink users in Europe out there? Hit me up! Iād love to hear your experience on the good ship satellite internet.
Do take the time to listen to the talk that Steven J Manning and I did on this topic and pre order Stevenās new book: Amazon for pre-orders
#telco #customerservice #cx
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Checkout this video with Sarah Storelli talking AI, demistifying the hypeā¦today. #ai #technology
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Really excited about today's live interview, on all major channels. #ethicalhacking #securitytips
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Don't miss this conversation today, Nathaniel Schooler and Steven J Manning discuss using technology to improve your career and your life.
#career #life #technology
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We are really excited to be premiering this video. Sharena Rice PhD shared so much amazing value with us. If you want to get a glimpse into the future make sure to set a reminder for this.
#neuroscience #aicybernetics #ai
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This was a really informative interview with āŖ@NicolasBabinā¬ and āŖ@natschoolerā¬ they discussed some really important topics in the #AI Arms Race, including #ChatGPT and where #5G fits into this situation.
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We are really looking forward to digging into this important topic with āŖ@natschoolerā¬ and āŖ@NicolasBabinā¬ who always shares massive value whenever we speak with him. The impact of #artificialintelligence #ai and #5g is only beginning...
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We are so excited today to be releasing this episode with Dr Melissa Sassi, we will be talking about Digital Inclusion and Digital Empowerment. This is a very important topic with the Billions of people who aren't on the internet...
#digitaldivide #inclusion #digitalinclusions
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We are really excited to be speaking with Security Advisor and GDPR Expert David Clarke, this will be live in a couple hours.
#gdpr #cybersecurity #chatgpt
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