05:35

How to Implement an Internal Ticketing System: Plus Top Features & Benefits

05:59

Mastering 5 Star Customer Service: Skills for Success

05:32

CX Technology: Bringing Seamless and Personalized Interactions

05:44

Elevate Your Customer Service Strategy: 15 Top Ideas

06:34

Proactive Customer Service Fully Examined: 20 Strategies for Success

06:15

Mastering Personal Customer Service: 18 Strategies & Examples for Success

06:32

Giva's Comprehensive Guide to IT Strategy

04:59

How to Use AI for Customer Service: Transforming Contact Centers and Help Desks

04:52

SaaS vs. Cloud Computing: Discover Key Differences

03:59

AI in IT: Transforming Operations with Practical Solutions

05:04

Innovative Customer Support Call Reduction Strategies

05:38

Giva's Comprehensive Guide to IT Customer Service

03:59

AI Ticketing for Customer Support

04:18

Giva's Comprehensive Guide to Proactive IT

05:40

How to Identify and Address Customer Pain Points

07:19

Responding to Positive Customer Reviews: Benefits, Examples & Tips

04:27

Top 10 Customer Satisfaction Goals: Achieving Business Success

04:04

Creating a Seamless Customer Experience

03:48

Giva's Customer Service AI Copilot

03:45

Giva's Help Desk AI Copilot

04:20

How to Run Our Customer Service Software Reports

04:16

How to Run Our Help Desk Software Reports

03:03

Customer Self-Service Portal Administration

05:30

Import Standard Assets

02:56

Using Multi-Factor Authentication (MFA)

03:13

Multi-Factor Authentication (MFA) Administration

02:20

Configure Ticket Natures of Request for Our Help Desk Software

01:45

Configure Ticket Service Groups for Our Help Desk Software

06:04

Configure Service Level Agreements (SLAs) for Help Desk/Customer Service

02:55

Configure SLA Breach Notifications for Help Desk/Customer Service

04:01

Configure Ticket Severity Levels for Help Desk/Customer Service

03:21

Giva's Change Management Interactive Dashboard

01:28

Select Service Desk at Login

01:31

Temporary Ticket Notes

04:54

Giva Change Management Approval Process

06:56

Configure Scheduled Tasks

03:43

Configure Customer Satisfaction Surveys

02:40

Staff Performance Reports

04:32

Add New Customer Service Customers or Organizations

06:50

Configure Change Management

03:46

Configure Email to Ticket Rules for Help Desk/Customer Service

02:34

Multiple Service Desks

03:16

Configure Ticket Statuses for Help Desk/Customer Service

02:59

Configure Auto Close Tickets for Help Desk/Customer Service

05:18

Customer Service Customer Self-Service Portal

05:20

Help Desk Customer Self-Service Portal

00:56

Find Knowledge Articles

01:09

Create a Knowledge Article

02:52

Using Help Desk/Customer Service Ticket Macros

01:08

Find Quick Resolutions for Help Desk/Customer Service Tickets

04:26

Configure Ticket Macros for Help Desk/Customer Service

02:32

Getting Started with Giva's Help Desk Software

01:39

Administering Giva's Customer Service Software

01:39

Administering Giva's Help Desk Software

02:32

Getting Started with Giva's Customer Service Software

03:54

Create Major Outage Tsunami Tickets for Help Desk/Customer Service

01:35

Create Parent/Child Tickets for Help Desk/Customer Service

02:00

Configure Ticketing Service Desks for Help Desk/Customer Service

02:20

Configure Ticket Natures of Request for Our Customer Service Software

01:45

Configure Ticket Service Groups for Our Customer Service Software