02:55
How to Handle Challenging Customers - STOP Before You Proceed
02:45
Master Your Time: Productivity Hacks for Customer Service
03:37
How to Handle Rude or Agressive Customers
02:25
Boost Your Productivity: Time Management Tips for Customer Service
03:59
Transforming Customer Service Culture | Customer Service Training
01:11
The Grandma Test: A Fun Trick for Clear Communication
01:08
Decode Tech Talk: Simplify Your Customer Support!
02:43
Struggling with Understanding Accents? Try These Communication Tips!
07:16
5 Skills Every Customer Service Pro Has Mastered
02:31
7/7 - #1 Thing You Need to Succeed in Customer Service
02:46
6/7 - Why Customer Service Is Like Playing Detective
05:26
Bad Habits That Harm Your Customer Service (Part 2)
02:45
How to Avoid Miscommunication with Customers (Part 4)
02:23
How to Acknowledge Customer Emotions (Part 5/7)
02:49
How To Clarify Customer Needs & Wants Quickly (Part 3/7)
01:04
Free Course: 7 Days To Better Customer Service
02:47
Why Customers Get Upset With Customer Service Representatives
03:53
How to Grow a Positive Customer Service Mindset
04:59
Is the Customer Always Right?
10:30
The Fine Art of Small Talk in Customer Service
08:29
15 Winning Strategies to Build Trust With Customers
01:45
Why Go Above And Beyond In Customer Service
01:26
What Are The Long-Term Benefits of Good Customer Service?
01:26
PROOF: Customer Retention Makes A HUGE Impact On Your Business
01:00
Customer Service WILL Make Your Business More Efficient
08:29
11 Barriers to Effective Listening and Tips to Overcome Them
07:24
What Is Customer-Centric Marketing And Why It Matters
08:50
Are Customer Service Jobs Hard?
02:48
Customer Service Video Training Series Promo
21:08
Building Rapport: Customer Service Training Videos 3/9
03:52
Course Intro: Customer Service Training Videos 1/9
12:38
Active Listening Skills: Customer Service Training Videos 5/9
09:36
Announcement: Free Customer Service Training Videos
05:53
Managing Expectations: Customer Service Training Videos 4/9
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About
CustomersFirst Academy is a global provider of online customer service training and certifications.
Customer expectations are higher than ever before, and the stakes for providing a great experience are higher too. CustomersFirst Academy offers online tutorials, resources, courses, and certifications to help you meet these challenges head-on with confidence and success.
Whether you’re an experienced customer service professional or new to the field, our customer service training videos will teach you everything from basic greetings to advanced techniques like empathy and active listening. You can learn at your own pace in a way that fits into your busy schedule – it’s never been easier to get started!
Start learning today!
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