01:11:45

Leveraging Data to Drive Customer Retention and Predict Churn

01:12:14

Implementing Data-Driven Customer Success

01:12:15

Working Effectively with Product Teams

01:11:49

Supporting Employee Well-Being and Mental Health

01:13:53

Becoming an Internal Change Agent

01:09:43

Enhancing Your Team's Capabilities Through Skill Development

01:14:31

Leading vs. Lagging KPIs

01:13:43

Managing Customer Feedback

58:58

Diverse Paths to Success: Service

01:00:21

Collaborating with Internal Teams

01:13:21

Utilizing Data Analytics and Insights

01:15:18

Fast-Tracking Your Professional Growth

01:15:04

Fostering Cross-Functional Collaboration

01:15:14

Aligning and Managing Expectations

01:13:31

Transforming Customer Success with Digital Technologies

01:15:48

Building Customer Relationships Virtually

01:25:40

Driving Adoption with Change Management

01:14:24

Improving the Customer Experience During Onboarding

01:13:38

Developing Lasting Relationships with Stakeholders

01:14:00

Enabling CSMs as Revenue Growers

01:12:30

Utilizing Performance Metrics and KPIs

44:11

SuccessCOACHING in the Wild: Vanessa Pereira

01:06:25

Aligning Desired Customer Outcomes to Corporate Objectives

01:15:44

Developing Customer Retention Strategies

54:30

Diversity in CS: Empowering Black Women in Customer Success

01:13:59

Developing Success Plans

01:06:40

The Importance of CS Leadership Owning a Number

01:15:34

Applying a Consultative Approach

01:12:40

Enhancing the Customer Experience

01:13:35

Learning How to Say No

01:12:47

Examining the Different Flavors of CS

01:10:34

The Love-Hate Relationship with Sales

01:14:41

Managing Up

01:12:30

Dealing with Imposter Syndrome

36:28

SuccessCOACHING in the Wild: Jennifer Nasto

31:07

SuccessCOACHING in the Wild: Jordan Wyner

34:43

SuccessCOACHING in the Wild: Nergis Tepeli

01:14:44

Developing a Digital Customer Success Strategy

01:13:10

Dealing with Customer Discontent

01:14:42

The Psychology of Customer Success

58:40

Driving Inclusivity in CS: A Focus on Neurodiversity

01:12:07

How to Get Promoted in a CSM Role

58:53

ChatGPT in CS: How to Get Sh*t Done

01:15:27

Onboarding Strategies That Drive Fast Time To Value

54:25

ChatGPT in CS: Super-Charge Content and Process Building

01:13:32

Time Management for Customer Success

57:21

ChatGPT in CS: A Beginner's Guide to the AI Revolution

01:14:05

Developing Health Score Strategies for Customer Success

57:14

Understanding the Art of Influence

01:08:12

Utilizing Customer Segmentation Strategies

01:10:59

Utilizing Storytelling for Customer Success

01:14:50

Capacity Planning and Forecasting

59:33

Questioning for Success: Strategies for Getting Customer Feedback and Insight

01:13:20

Connecting the Dots from Desired Outcomes to Corporate Objectives

01:12:24

Defining the Important Metrics to Track

01:13:08

Determining the Right Value Realization

01:16:14

Building a Customer Community

01:13:58

Understanding the Success Plan Discovery Process

01:12:37

Incorporating Partners into Your Customer Success Strategy

57:28

Diverse Paths to Success: Education