13:08
January '25 Post Event Panel
15:57
Driving Focus and Clarity for Your Customer Success Organization
01:31
FastSpring: Seamless AI Integration and Team Empowerment
06:05
AI Moment - December '24
07:36
December '24 Post Event Panel
15:54
Average Handle Time Metric in Customer Service
04:00
AI Automation for Zendesk Tickets & Tasks
04:32
AI Moment - November '24
09:34
November ' 24 Post Event Panel
24:44
Public Speaking: An Essential Skill for Customer Support and Success
04:10
AI Moment - October '24
03:33
AI Moment - September '24
03:38
AI Moment - August '24
12:44
October '24 Post Event Panel
15:02
Advanced Customer Service Blueprint Mapping
01:45
Implementation Experience
07:26
September 24' Post Event Panel
17:14
Using Unconventional Feedback Loops to Drive Business Growth
01:24
Scared to Trust AI with Customer Responses?
01:51
Top Reasons Customers Choose Y Meadows' AI For Customer Support
02:27
Implementing AI in Support: A Customer's Perspective
01:27
AI’s Impact on Customer Support: Real Results
01:56
How Enrichment Adds Essential Data to Customer Requests
01:34
Complex Support VS Artificial Intelligence
01:29
Jordan at Trent feared staff would despise AI…
00:57
Skeptical About AI Handling Complex Cases?
00:43
Worried Staff Will Despise AI?
16:09
Using Data Driven Insights to Improve Agent Quality
07:44
August '24 Post Event Panel
04:27
AI Moment - July '24
12:08
July '24 Post Event Panel
09:56
Creating the Best Human Experience – Moving from Metrics to Behaviors
18:27
June '24 Post Event Panel
27:00
Developing Advanced CX Analytics to Prioritize Projects
02:22
Charles Trent Testimonial
11:46
May '24 Post Event Panel
12:08
The Peak-End Rule in CX
16:47
April '24 Post Event Panel
27:50
Practices for Delivering Delight to Your Customers
08:54
March '24 Post Event Panel
16:38
Kirsten Penaloza - Creating Career Paths for CX Teams
02:03
Brainly Testimonial
01:20
Fleetworthy Testimonial
01:54
FastSpring Testimonial
04:25
OpenTable Testimonial
09:56
February '24 Post Event Panel
21:36
Understanding Intersectionality: Strategies to Support Your Team
12:51
January '24 Post Event Panel
16:02
Advancing Through Challenges: The 20-Minute Rule for Effective Escalation
14:40
December Post Event Panel
19:47
Mythic Service - Building a Culture of Heroes
09:35
November Post Event Panel
18:34
Crafting an Air-Tight Business Case for Investment in Customer Support and Success
21:47
October Post Event Panel
22:58
Optimization for the Neurodiverse: Engagement, Inclusion, and Post-Meeting Action
17:53
September Post Event Review Panel
20:39
Intelligent Swarming
09:57
August Post Event Panel
00:20
May Mural Board
00:31
August Mural Board - Metrics for Customer Sercice
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