Declan Ivory shares his predictions on how AI will revolutionize support organizations. From evolving roles like conversation designers and prompt engineers to redefining post-sales experiences, AI is set to transform customer support into a long-term, fulfilling career path. Discover how AI will help scale support operations and blur traditional roles, leading to a more cost-effective and customer-focused future.

On this episode of the Ticket podcast, Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, sat down to discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.

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