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💡 What big bet should CS leaders make in the age of #AI? #customersupport #customerservice
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It’s a question that every customer service leader (and business leader) wants the answer to:

“What big bet should we make in the age of AI?”

On a recent episode of The Ticket podcast, Bobby sat down with John Rossman (who literally wrote the book on "Big Bet Leadership") and asked him this exact question.

Let’s just say that if you thought the last 25 years of digital transformation were wild – you’re going to want to hold onto your hat for the next 25.

Watch John’s answer below and listen to their full conversation wherever you get your podcasts!
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Uploaded At Nov 16, 2024 ^^


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RYD date created : 2024-11-28T08:43:58.6122811Z
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