BizUncut Season 9: The Art of Listening & Inquiry: Conversations are Opportunities for a Human Connection, with Christian Montes

14 videos • 2 views • by NobelBiz
1
How would you Define the Difference Between Hearing and Listening?
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2
Why is it important to understand the difference between hearing and listening?
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3
How would you differentiate between hearing and listening in the context of a call center's value?
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4
How would you differentiate between hearing and listening in the context of sales effectiveness?
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5
The Challenge of Truly Hearing: Why is Active Listening so Difficult?
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6
Tuning In: Practical Steps to Enhance Your Listening Skills
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7
How would you define inquiry and why would it be important?
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8
Where do you see the value of inquiry in a call center?
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9
Where do you see the value of inquiry in sales?
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10
Why is it hard for people to practice and be good at inquiry?
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11
What can people do to be better at inquiry?
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12
Do you need good listening skills and inquiry to have a productive discussion?
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13
How do you keep inquiry from going into interrogation?
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14
What are some of the strategies for feeling heard and understood?
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