UNIVERGE BLUE ENGAGE (CCaaS) - Administrator - How-To-Videos
18 videos • 503 views • by UNIVERGE BLUE CLOUD SERVICES
1
UNIVERGE BLUE ENGAGE (CCaaS) - Adding Agents - Admins
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2
UNIVERGE BLUE ENGAGE (CCaaS) - Navigating the Admin Portal
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3
UNIVERGE BLUE ENGAGE (CCaaS) - Support Center - Admins
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4
UNIVERGE BLUE ENGAGE (CCaaS) - Configuring teams and agents
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5
UNIVERGE BLUE ENGAGE (CCaaS) - Agent Activities - Admins
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6
UNIVERGE BLUE ENGAGE (CCaaS) - Classifications - Admins
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7
UNIVERGE BLUE ENGAGE (CCaaS) - Downloading the CCA
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8
UNIVERGE BLUE ENGAGE (CCaaS) - CCA Phonebook
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9
UNIVERGE BLUE ENGAGE (CCaaS) - Managing Queues - Admins
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10
UNIVERGE BLUE ENGAGE (CCaaS) - Working Hours - Admins
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11
UNIVERGE BLUE ENGAGE (CCaaS) - Holidays - Admins
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12
UNIVERGE BLUE ENGAGE (CCaaS) - Prompts - Admins
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13
UNIVERGE BLUE ENGAGE (CCaaS) - Evaluator Setup - Admins
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14
UNIVERGE BLUE ENGAGE (CCaaS) - Chat Queue Setup - Admins
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15
UNIVERGE BLUE ENGAGE (CCaaS) - Email Setup - Admins
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16
[Private video]
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17
NEC UNIVERGE BLUE ENGAGE (CCaaS) Easy EVR
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18
UNIVERGE BLUE ENGAGE Dynamic Notifications
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