UNIVERGE BLUE ENGAGE (CCaaS) - Overview How-To Videos
7 videos • 3,338 views • by UNIVERGE BLUE CLOUD SERVICES This playlist will walk you through the capabilities and functionality of UNIVERGE BLUE ENGAGE Contact Center Solution. Visit https://www.univergeblue.com/cloud-se... for more information. Improve your customer interactions with a highly reliable, secure and full-featured solution that can be up and running in days, not months. NEC’s contact center agent desktop app streamlines the management of incoming calls to help reduce response times and improve service quality for more satisfying experiences. The agent desktop and web application is a customizable single pane of glass for voice, chat, email and SMS queues and can support agents in a single and multi-site contact center or remote locations.