ICCS5111
15 videos • 2 views • by Rosebank College Academic TV
1
Discuss how to Negotiate a Sale (LU5/LO3)
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2
Describe the Link Between Selling and Marketing (LU5/LO2)
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3
Explain the Sales Process (LU5/LO1)
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4
Describe how to Effectively Communicate with Customers (LU4/LO3)
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5
Discuss how Customer Complaints should be Handled (LU4/LO2)
Rosebank College Academic TV
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6
Explain how to Develop a Customer Care Programme (LU4/LO1)
Rosebank College Academic TV
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7
Selling Techniques and Factors (LU3/LO2&4)
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8
Explain the Specific Elements that need to happen during the Sales Conversation (LU3/LO3)
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9
Define the Term Sales (LU3/LO1)
Rosebank College Academic TV
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10
Discuss the Importance of Customer Care (LU2/LO5)
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11
Customer Care and Buying Behaviour (LU2/LO3&4)
Rosebank College Academic TV
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12
Explain the Customer Buying Behaviour Process (LU2/LO2)
Rosebank College Academic TV
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13
Discuss Market Segmentation (LU2/LO1)
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14
Discuss the Importance of the Travel Sector from a South African perspective (LU1/LO3)
Rosebank College Academic TV
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15
Define Travel and Tourism (LU1/LO1&2)
Rosebank College Academic TV
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